Cancellation and Device Return Policy

Last updated: 9 August 2026

Gorilla Fones Ltd, trading as Sell Phone Fast Company number: 16636791 Registered office: Docklands Business Centre, Suite 12/3D, 10–16 Tiller Road, Docklands, London, E14 8PX, United Kingdom Contact: support@sellphonefast.co.uk

1. Before posting

You may cancel without charge before posting. Do not use the prepaid label. A quote does not oblige you to send or sell the device.

2. After posting

Contact support@sellphonefast.co.uk immediately with your order reference. If ownership has not transferred, we will return the device free of charge after receipt and appropriate security checks. A parcel already in transit may not be interceptable.

3. Ownership transfer

Ownership transfers only when we approve the original quote for payment after inspection or you accept a revised offer. After ownership transfers and payment is approved, the sale is final unless law or written agreement provides otherwise.

4. Revised offers

You have five calendar days to accept or reject unless we state longer. Silence is not acceptance. A rejected offer results in a free tracked return to a verified UK address.

5. Locks and restricted devices

We may pause payment or return while resolving lost/stolen, finance, counterfeit, identifier, fraud, activation-lock, safety or legal issues. We will not return a device where doing so would be unlawful.

6. Data and returned condition

Inspection or security handling may include charging, diagnostics, cleaning, reset and erasure. A cancellation cannot guarantee preservation of data, settings, eSIMs or accounts. We take reasonable care of the device.

7. Unclaimed returns

We make reasonable contact attempts and normally hold an undeliverable or unclaimed device for up to 90 days. Further handling follows applicable law; there is no automatic forfeiture merely through silence or elapsed time.