Terms and Conditions
Last updated: 9 August 2026
Gorilla Fones Ltd, trading as Sell Phone Fast Company number: 16636791 Registered office: Docklands Business Centre, Suite 12/3D, 10–16 Tiller Road, Docklands, London, E14 8PX, United Kingdom Contact: support@sellphonefast.co.uk
1. About us
Sell Phone Fast is a trading name of Gorilla Fones Ltd, registered in England and Wales under company number 16636791. Registered office: Docklands Business Centre, Suite 12/3D, 10–16 Tiller Road, Docklands, London, E14 8PX, United Kingdom. Email: support@sellphonefast.co.uk.
These terms apply when you use our website, request a quote or offer to sell a device to us. The version displayed when you submit an order applies to that order.
2. Who may sell
You must be at least 18, legally able to contract, and the lawful owner of the device or expressly authorised by its owner. You must be entitled to transfer full ownership and provide complete and accurate information.
We may request reasonable proof of identity, address, ownership or authority.
We may pause or reject an order while carrying out fraud, ownership, finance, blacklist or compliance checks.
3. Devices we will not buy
Do not send a device that is stolen, lost, counterfeit, unlawfully obtained, subject to finance or another person’s rights, reported lost or stolen, activation-locked, managed by an organisation, fitted with a materially altered identifier, or unsafe to transport.
We may suspend payment and cooperate with police, insurers, networks, finance providers or other competent authorities.
We will not return a device where doing so would be unlawful.
4. Quotes
The online price is an initial quote based on the model, storage, network status, condition and other information you provide. It is not final until we receive, identify, inspect and approve the device.
Unless the confirmation states otherwise, the quote is valid for 14 calendar days and the device must reach us within that period. A late device may be revalued at current prices.
5. Sending and inspection
Where offered, we provide a prepaid tracked postage method. Back up your data, remove SIM and memory cards, remove accounts, passcodes and activation locks, factory-reset the device where possible, package it safely and retain proof of posting.
Inspection may include identity, specification, cosmetic condition, function, battery, authenticity, repair, blacklist, finance and activation-lock checks. We may charge, clean, reset and test the device with reasonable care.
6. Revised offers
If the device materially differs from the information supplied, we may explain the reason and offer a revised price. Silence is never acceptance.
You normally have five calendar days to accept or reject. We will send at least one reminder. Rejection, or no response after the stated process, results in a free tracked return to a verified UK address, subject to lawful-retention rules.
7. Contract, ownership and payment
A binding purchase is completed when we approve the original quote for payment after inspection or when you accept a revised offer. Ownership transfers at that point.
We aim to issue payment on the same business day after approval using the selected bank-transfer method, including Wise where applicable. Banking cut-offs, identity checks, weekends and public holidays can delay receipt. You must provide accurate payment details.
8. Cancellation and data
You may cancel before ownership transfers by emailing support@sellphonefast.co.uk with your order reference. If the device has arrived, it will be returned free of charge after appropriate checks.
You are responsible for backing up and erasing personal data before posting. We may erase or reset a device promptly for testing and security and cannot restore deleted data.
9. Liability and general terms
We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
These terms are governed by the law of England and Wales. Customers in Scotland or Northern Ireland retain mandatory local protections and may use the courts where they live.
10. Complaints and contact
Email support@sellphonefast.co.uk with your order reference and a clear account of the issue. Our Complaints Policy explains the review and response process.