Frequently Asked Questions

Is the online quote final?

The quote depends on the model, storage, network status and condition you select. It becomes final after inspection and approval, or when you accept a revised offer.

Do I have to sell after getting a quote?

No. You can cancel without charge before posting the device.

How should I prepare my phone?

Back up anything you need, sign out of all accounts, disable activation locks, remove SIM and memory cards, and erase personal data where possible. Do not send accessories unless your quote specifically requires them.

What happens if the condition is different?

We will explain the main reason and any revised amount. You have five calendar days to accept or reject unless we give you longer. Silence is not acceptance. Rejection results in a free tracked return to a verified UK address.

When will I be paid?

Once the device is received, inspected and approved, we aim to make payment by bank transfer the same day. Banking delays may affect when funds appear.

Can I track my sale?

Keep your SPF reference. Secure self-service tracking is being completed; until it is available, email support@sellphonefast.co.uk from the address used for the order and include your reference.

What if my device is locked, financed or reported lost?

Payment may be paused or the device may be returned while ownership, finance, identifier, activation-lock, fraud or legal issues are resolved.

How do I complain?

Email support with your name, SPF reference, what happened, the outcome you want and relevant evidence. See our Complaints Policy for response times and escalation.