Device Grading and Revised Offer Policy

Last updated: 9 August 2026

Gorilla Fones Ltd, trading as Sell Phone Fast Company number: 16636791 Registered office: Docklands Business Centre, Suite 12/3D, 10–16 Tiller Road, Docklands, London, E14 8PX, United Kingdom Contact: support@sellphonefast.co.uk

1. Initial quote

The online quote relies on the model, storage, network status and condition selected by the customer. The whole device must meet the selected grade. The quote becomes final only after inspection and approval or acceptance of a revised offer.

2. New

Unused and genuinely new; fully functional; no signs of use, damage, liquid exposure or unauthorised modification; clean identifiers; no locks; and sealed original packaging where the quote specifically requires it.

3. Excellent

Fully functional with no cracks, chips, deep scratches, dents, bends, missing parts, significant housing damage, major screen defects or liquid damage. Only very light cosmetic signs of careful use are permitted.

4. Good

Fully functional in all essential respects; no cracked glass, exposed parts, structural damage, major screen fault, liquid damage or missing essential part. Ordinary scratches, scuffs and small finish chips are acceptable if they do not affect normal or safe operation.

5. Faulty

Use this grade for a disclosed functional or material fault, such as failure to power on, screen damage, charging, camera, audio, button, connectivity, biometric, battery or housing faults. We may still reject unsafe, counterfeit, stolen, financed, activation-locked or uneconomic devices.

6. Battery and parts

We consider health, charging, stability, warnings and safety. If no minimum battery percentage was shown during the quote, ordinary age-related wear alone will not reduce the offer; a reduction must relate to a material defect, failed test, safety issue or reasonable repair requirement. Non-genuine or replacement parts matter only where they materially affect function, safety, condition or value.

7. Revised offer evidence

We state the original and revised prices, the principal reason, available supporting evidence where useful, and how to accept or reject. Reductions should be proportionate and not arbitrary administration charges.

8. Decision and dispute

You have five calendar days unless we state longer. Silence is not acceptance. Before accepting, you may ask support@sellphonefast.co.uk for clarification or review. You may reject and receive a free tracked return.