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Terms of service

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1. About us

Sell Phone Fast is a trading name of Gorilla Fones Ltd, a company registered in England and Wales under company number 16636791.

Registered office: Docklands Business Centre, Suite 12/3D, 10–16 Tiller Road, Docklands, London, E14 8PX.

Email: support@sellphonefast.co.uk
Website: www.sellphonefast.co.uk

These Terms and Conditions apply when you use our website or offer to sell a device to us. Please read them before submitting an order.

2. Who may sell a device

You must:

  • be at least 18 years old;

  • be legally capable of entering into a binding contract;

  • be the lawful owner of the device or have the owner's express authority to sell it;

  • have the right to transfer full ownership of the device to us; and

  • provide complete and accurate information.

We may request reasonable evidence of your identity, address, ownership or authority to sell. We may reject or hold an order while carrying out fraud-prevention, ownership or compliance checks.

3. Devices we will not buy

You must not send a device that:

  • is stolen, lost, counterfeit or obtained unlawfully;

  • is subject to finance, hire purchase, rental, insurance ownership, a security interest or another third-party claim;

  • has been reported lost or stolen, or is blocked or blacklisted;

  • is linked to an iCloud, Google, Samsung, Find My Device, mobile-device-management or other activation lock that you have not removed;

  • contains an unauthorised or materially altered IMEI or serial number;

  • presents an undisclosed safety risk, including a dangerously swollen, leaking or damaged battery; or

  • you otherwise have no legal right to sell.

If we reasonably suspect that a device is stolen, fraudulent or unlawful, we may retain it where required by law, suspend payment, cancel the order and cooperate with the police, insurers, network operators or other competent authorities. We will not return a device where doing so would be unlawful.

4. Quotes

An online quote is an estimate based entirely on the information you provide about the device, including its model, storage, network status, condition, functionality and authenticity.

A quote is not our final agreement to buy the device. It remains subject to receipt, identification, inspection and testing. Obvious pricing or technical errors do not bind us, but we will explain the error and give you the choice to accept a corrected offer or have the device returned free of charge.

Unless the order confirmation says otherwise, a quote is valid for 14 calendar days from the date it is issued. The device must be received by us within that period. If it arrives later, we may revalue it using our current prices.

5. Sending your device

Where offered, we will provide a prepaid tracked postage label. You must follow the carrier's instructions, package the device securely and obtain proof of posting. A postage label is for the device listed in the relevant order and must not be reused or transferred.

Before sending the device, you must:

  • back up anything you wish to keep;

  • remove SIM cards and memory cards;

  • remove all accounts, passwords, passcodes and activation locks;

  • disable device-tracking services;

  • perform a factory reset where possible; and

  • package the device adequately to prevent damage in transit.

Accessories should be sent only if we request them or they are included in the quote. We are not responsible for unsolicited cases, chargers, SIM cards, memory cards or other items, except to the extent that loss or damage results from our failure to use reasonable care.

6. Loss or damage in transit

If you use our prepaid label and comply with the carrier's and our packing requirements, we will help you raise a claim for a parcel that is lost or damaged in transit. You must provide any requested proof of posting, photographs, serial or IMEI information and other evidence within a reasonable time.

Any compensation is subject to investigation and the carrier's applicable cover, but nothing in these terms excludes liability that cannot lawfully be excluded. We are not responsible for loss caused by an incorrect address, inadequate packaging, use of a different delivery service, failure to obtain proof of posting, or breach of the carrier's rules, except where caused by us.

7. Inspection and testing

After receiving the device, we may inspect and test its identity, specifications, condition, functions, battery, parts, repair history, network status, activation locks and authenticity. We may use diagnostic software and relevant databases.

Our assessment will use the device condition and grading criteria displayed on our website when you place the order. Normal inspection may require us to switch on, charge, reset, clean and test the device. We will take reasonable care while it is in our possession.

8. Revised offers

We may make a revised offer where the device does not match the information supplied, the wrong model or specification was selected, its condition or functionality differs materially, it is locked or blacklisted, non-genuine parts materially affect its value, or the original quote has expired.

We will explain the principal reason for the change and state the revised price. You may accept or reject it. We will not treat silence as acceptance.

Unless our message gives a longer period, you will have 5 calendar days to respond. If you do not respond, we will send at least one reminder and then return the device to the address supplied, free of charge. We may use tracked delivery and may require a signature.

If you reject the revised offer, we will return the device free of charge. Before return, we may require you to remove an activation lock remotely or provide information reasonably necessary to return the correct device securely.

9. Acceptance, ownership and payment

A binding purchase is completed when:

  • we confirm that the original quote has passed inspection and approve payment; or

  • you accept a revised offer.

Ownership of the device transfers to us when we approve the device for payment following inspection or when you accept a revised offer, whichever applies. Until then, you remain its owner, subject to any lawful retention described in these terms.

We will pay the agreed amount using the payment method selected during the order. We aim to issue payment promptly after approval, but banking systems, identity checks, weekends and public holidays may affect when funds reach you.

You are responsible for supplying correct payment details. If payment is delayed or sent incorrectly because the details you supplied were inaccurate, we will take reasonable steps to help, but we are not responsible for delays outside our control. We will never ask you to pay a fee in order to receive your sale proceeds.

10. Cancelling an order

You may cancel at any time before ownership transfers to us by contacting support@sellphonefast.co.uk and quoting your order number.

If you cancel before posting, do not use the label. If we have already received the device but ownership has not transferred, we will return it free of charge. Once ownership has transferred and payment has been approved, the sale is final unless we agree otherwise or the law requires a different outcome.

Nothing in these terms limits any cancellation or other right that applies to you by law.

11. Data on devices

You are responsible for backing up and removing personal information before sending a device. A factory reset normally removes personal information from most phones, but you should check the manufacturer's instructions for your device.

We may erase or reset a device as part of inspection, security, recycling or resale and cannot restore data afterwards. If data remains on a device, we will handle it in accordance with our Privacy Policy and take reasonable steps to erase it securely. We do not intentionally access personal content except where reasonably necessary for testing, security, fraud prevention or legal compliance.

We are not responsible for loss of data that you did not back up before sending the device, except where liability cannot lawfully be excluded.

12. Returns to you

We will return a device where required under these terms, including when you reject a revised offer or cancel before ownership transfers. Returns will normally be sent only to the UK address supplied with the order or another address we have verified with you.

You must tell us promptly if your address changes. If a returned parcel is refused, undeliverable or not collected, we will contact you and may hold the device for up to 90 days. We may charge only reasonable, evidenced additional delivery or storage costs caused by repeated failed delivery. If you do not respond after reasonable attempts to contact you, we will deal with the device in accordance with applicable law.

13. Your responsibilities

You agree to:

  • describe the device honestly and accurately;

  • keep your order number and proof of posting;

  • respond to reasonable requests relating to ownership, fraud prevention, inspection, payment or return;

  • avoid sending prohibited or hazardous items; and

  • compensate us for direct losses reasonably incurred because you knowingly or fraudulently sold a device you did not own or materially misrepresented your authority to sell it.

This section does not make you responsible for losses that were not reasonably foreseeable or that resulted from our own breach.

14. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, for business losses suffered by a consumer, or for events outside our reasonable control, except where the law says otherwise.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot lawfully be excluded, or any other liability that the law does not permit us to exclude.

15. Events outside our control

We are not responsible for delay caused by an event outside our reasonable control, such as carrier disruption, severe weather, network or banking failure, industrial action or failure of essential systems. We will take reasonable steps to minimise the effect and will contact you where the delay materially affects your order.

16. Privacy

We process personal information to manage quotes, orders, inspections, payments, returns, fraud prevention, customer service and our legal obligations. Please read our Privacy Policy for details of what we collect, why we use it, how long we keep it and your rights.

17. Complaints

If you have a concern, contact support@sellphonefast.co.uk and include your order number. We will acknowledge and investigate the complaint and aim to provide a fair response as soon as reasonably possible.

These terms do not prevent you from seeking independent advice or using any court or dispute-resolution right available to you.

18. Changes to these terms

We may update these terms from time to time. The version that applies to an order is the version displayed when you submit that order, unless a change is required by law or you expressly agree to it. We recommend saving a copy of the order confirmation and these terms.

19. General terms

If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply.

If we delay enforcing a right, that does not waive it. You may not transfer your rights under an order without our written agreement, although we will not unreasonably withhold it. We may transfer our rights and obligations only where this does not reduce your legal protections.

No person other than you and Gorilla Fones Ltd has a right to enforce these terms, except where the law provides otherwise.

20. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory protections of the law where you live. You may bring proceedings in the courts of the part of the United Kingdom in which you live.

21. Contact us

Sell Phone Fast / Gorilla Fones Ltd
Docklands Business Centre, Suite 12/3D
10–16 Tiller Road
Docklands, London
E14 8PX

Email: support@sellphonefast.co.uk